Privacy policy

Privacy policy

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the statutory provisions (DSGVO, TKG 2003). In this data protection declaration, we inform you about the most important aspects of data processing on our website.

The person responsible within the meaning of the General Data Protection Regulation is:

Garden Hotel Ochensberger GmbH
Untere Hauptstrasse 181
8181 St. Ruprecht an der Raab

Collection of personal data

During a simple website visit, we only save access data in the context of so-called server log files. These are data that your browser makes available and that are not personal, namely:

Browser type / version
Operating system used
Referrer URL (the previously visited page)
Host name of the accessing computer (IP address)
Time and date of the server request

We cannot assign this data to specific persons. This data is not merged with other data sources; the data are also deleted after statistical analysis. For this purpose, user access to our website is stored in the server log files, including the IP address. These log files are processed monthly for statistical purposes using analysis software and then deleted. A conclusion to a specific person is not possible when using the data by us.

Some functions of our website ask the visitor to provide personal data such as name and email. Names and details can be given here voluntarily.

Your data is processed by us on servers located in Austria and therefore within the framework of the data protection level of the EU. However, we point out any exceptions that may exist under point. 6 of this declaration (“Google Analytics”) if third-party tools are used that have your server location abroad.

Data collection in the course of the contact request or the online shop form

If you fill out our online contact form or online shop form, we will use this information to contact you regarding your interest. These data are stored and used exclusively for answering your request or for establishing contact and the associated technical administration. Your data will be deleted after your request has been processed, provided that you wish it and the deletion does not conflict with any statutory retention requirements.

  • First name, last name, e-mail, telephone number, zip code, street, house number, city

If you have approved the use of personal data for special purposes that are subject to the reservation of consent, you can revoke this approval at any time. We will then delete the data. Data that you have entered in the course of the online contact request or in the course of the online shop form will not be passed on to third parties. You are entitled to restrict your consent to the use of your data. Then only a deletion takes place within the scope of the restriction.

Data collection in the course of our online shop

In order to be able to place orders via our shop, every customer must enter data. All data that you enter in the course of order processing will be saved. This includes

  • First name Last Name
  • Address data (street, postcode, city)
  • Telecommunication data (telephone number, email address)

We use the data you provide to fulfill and process your order. In order to process the order process and billing, the data required for this is passed on to our customer master shop solution. To fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods ordered. As soon as the retention of your data is no longer necessary or required by law, it will be deleted.

We trust in the reliability and the IT and data security of WESEO. Furthermore, we have concluded an “order data agreement” with WESEO. This is a contract in which WESEO undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection regulations and, in particular, not to pass it on to third parties.


We use your personal data for the following purposes:
To provide the services you require, in particular to receive or process your request and orders in our shop.


Order data processing

On the basis of a separate agreement on the processing of personal data on behalf of our web space provider, Hundertrot GmbH, Gewerbepark 523, 8225 Pöllau (as described in point 2), as part of order data processing according to Art 28 GDPR in accordance with the relevant legal requirements collected, processed and used on our behalf. Data about every access to our website are stored exclusively on servers in Austria. However, this does not involve the transmission of your personal data to third parties in the sense of data protection law. We, Garten-Hotel Ochensberger, remain responsible to you in terms of data protection law.

Data Subject Rights


You are entitled to withdraw your consent to the storage of your personal data at any time. You are also entitled to withdraw your consent to the collection and storage of further voluntary data by us at any time. We would like to point out that in order to protect your privacy and your security, we will check your identity before you can take such measures.

Should you object to the use of your data in the future and / or revoke your consent, please contact the following address, if possible, enclosing a copy of your ID card:

If you revoke the storage, processing and use of your personal data, we will immediately delete or block all of your stored data.

Blocking, deletion and correction of your personal data

You have the right to restrict, object, block or delete personal data stored by us and / or have it corrected. You also have the right to data transfer.

Right of providing information

You can ask us to confirm whether and to what extent we are processing your data.

Right of appeal

If you are of the opinion that we are violating Austrian or European data protection law when processing your data, we ask you to contact us so that we can clarify any questions. Of course, you also have the right to complain to the Austrian data protection authority, and from May 25, 2018 also to a supervisory authority within the EU.

Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link (http: // download and install the available browser plug-in. We would like to point out that Google Analytics has been expanded to include the code “anonymizeIp” on this website in order to ensure that IP addresses are recorded anonymously (so-called IP masking). You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set which prevents the future collection of your data when you visit this website: Google Analytics deaktivieren You can find more information on data protection and the terms of use here: and

Google Maps

This website uses Google Maps to display map information. When using Google Maps, Google also collects, processes and uses data on the use of the maps functions by visitors to the website. You can find more information about data processing by Google in Google’s data protection information on You can also change your settings in the data protection center so that you can manage and protect your data.

Privacy policy for cookies

Our website uses cookies. These are small text files that make it possible to save specific, user-related information on the user’s device while he is using the website. Cookies make it possible, in particular, to determine the frequency of use and the number of users of the pages, to analyze the behavior of the page usage, but also to make our offer more customer-friendly. Cookies remain stored at the end of a browser session and can be called up again when you visit the site again. If you do not want this, you should set your internet browser so that it refuses to accept cookies.

Duration of data storage

Personal data is stored for the duration of the statutory retention period. After the period has expired, the relevant data is routinely deleted, provided that it is no longer required for contract fulfillment or contract initiation.

Update of the regulations

Gartenhotel Ochensberger reserves the right to change these provisions at any time in accordance with business requirements.

You can reach us under the following contact details:

Garden Hotel Ochensberger GmbH
Untere Hauptstrasse 181
8181 St. Ruprecht an der Raab
Styria / Austria
Phone: +43 3178 / 51 32-0
Fax: +43 3178 / 51 32-4